Garantie à Vie
At ecmo™, our goal is clear: to create excellent clothing that guarantees total customer satisfaction.
Every piece in our collection is rigorously tested to ensure it meets our high standards. We collaborate with recognized independent laboratories to guarantee the quality of our yarns, the strength of our knits, and color fastness. Here are some examples of the tests we regularly conduct: tensile strength, seam strength, color fastness, and waterproofing.
Despite our best efforts, occasionally a garment may present an anomaly due to the delicate nature of our materials or the complexity of our craftsmanship. In these rare cases, we remain faithful to our commitments and are at your side to resolve the issue.
01 – Wear or Manufacturing Defect?
If an ecmo™ garment has a manufacturing defect, we promise to repair or replace it without hesitation. We simply ask that you give us the time necessary to examine the item and identify the cause of the problem. If the defect is indeed manufacturing-related, no charge will be applied.
However, we ask our customers to follow the care instructions provided with our garments, as we cannot guarantee their durability if these instructions are not followed.
02 – How Much Do Repairs Cost?
Each request is reviewed individually, and we make every effort to minimize costs. If fees apply, they will be communicated transparently before any action is taken. If a garment is deemed beyond repair, we may offer a replacement, ideally with a new item from our collection.
Shipping costs for sending the garment to our workshop are the customer's responsibility. We recommend using a reliable delivery service with tracking and signature required. Once the work is completed, we will handle the return for customers in France. For international shipments, a fee may be requested, but we will inform you before committing.
03 – Repair Times
Once all the information is gathered, we can provide you with a specific timeframe for the repair or replacement of your garment. Typically, this takes between 2 and 4 weeks, depending on the complexity of the job. We will keep you informed every step of the way.
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